Sanad Service Centers
When a customer returns to a Sanad center for another service, the employee should immediately know which request is active now
A Sanad center is a multi-service environment. A customer may visit today for one service, return later to continue it, or ask for something completely different, and another employee may handle the next interaction. The core challenge is therefore not tracking a transaction stage; it is identifying the customer’s current service context inside the center so notes from one request do not move into another and every employee can continue from the correct request.
The current service is visible immediatelyWhen the customer record is opened, the employee should be able to identify which request or service is active now.
Multiple requests remain independentCompleting one service does not change another request’s status, and notes from one request should not move into another.
Moving between center employees should not break contextThe next employee sees the request summary and latest interaction instead of asking the customer to explain the service again.
Follow-up needs
Follow-up needs in Sanad centers
Separate multiple requests and keep each status independent.
Preserve the latest interaction and what the next employee needs to understand the context.
Identify follow-up ownership inside the center when a callback is needed.
How Wafi helps
How Wafi helps
A customer record keeps the relationship with the center together without merging requests.
A separate request represents every service being handled.
Notes preserve the latest interaction for that request.
Status, ownership, and tasks keep center follow-up clear.
Workflow
Workflow
Identify the service the customer is following during this visit or conversation.
Connect the interaction to the correct request or create a separate request when the service is different.
Record the latest interaction summary so the next employee understands the context.
Close every request on its own outcome without affecting the customer’s other services.
Try Wafi with a customer who uses a Sanad center for several services across several visits.
Show us how your team distinguishes requests as customers move between services and employees, and we can review how Wafi’s current capabilities could organize context without assuming government-system integration or executing services inside external platforms.